Privacy Policy

Effective as of June 28, 2024

At Toll Brothers, we respect and understand the importance of privacy and how it affects our customers, employees, contractors, other website visitors, business partners and others who share their personal information with us. This Privacy Policy is intended to help you understand the kinds of information that we collect, how that information is used, and your rights with respect to that information. This Privacy Policy applies to our affiliated companies, including Toll Brothers, Inc., and our mortgage, title, abstract, landscaping, home security, smart home and other affiliates. When we refer to Toll Brothers, we, or us in this Policy, we are referring to Toll Brothers, Inc. and its affiliated companies.

If you are a California resident, you can click on this link to skip ahead to "Rights for California Residents."

How We Collect Information from our Website and the Internet

We collect personal information (such as your name, street address, email address and phone number) that you have voluntarily submitted to us through features on our website such as contact forms. We may also temporarily log your IP address to help diagnose problems with our server, administer our website, and track usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on your internet provider. Either way, we cannot identify you through your IP address, and we make no attempt to do so. If you reached our website by clicking on a link or advertisement on another website, then we also track that information. This helps us maximize our internet exposure and understand our users' interests. All this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not individual reports that identify you personally. We also may retain copies of your written communications with Toll Brothers, which may contain personal information, regardless of the medium through which you correspond with Toll Brothers, including, but not limited to communications the Company receives from you through the website, internet or other electronic or paper means.

We also use "cookies," which are small pieces of data (text files) that a website — when visited by a user — asks the user's browser to store on your computer, mobile device, or any other device through which you access a website. A cookie may contain information that allows us to track your path through our website and to determine whether you have visited us before. A cookie contains no information that would allow us to identify you. We use cookies to help us understand how visitors use our website and help us improve our website. You may refuse to accept a cookie from us by following the procedures specific to your web browser; however, this may affect our ability to provide you with a full user experience. By default, cookies will be stored on your device, unless you opt out of the use of cookies through your browser settings or by clicking on the Cookie Preferences link at the bottom of the Toll Brothers website. We use web beacons on our website or other websites, and sometimes permit third parties to place them on our website to monitor the effectiveness of advertising or for other legitimate purposes. A web beacon is a small, graphic image on a webpage, web-based document or in an e-mail message that is designed to allow the website owner or a third party to monitor who is visiting a website. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the webpage, document, or e-mail message. Web beacons are represented as HTML IMG tags in the webpage; users can click on "view profiles" of the webpage to see whether the page is using a web beacon.

We use web beacons on our website or other websites, and sometimes permit third parties to place them on our website to monitor the effectiveness of advertising or for other legitimate purposes. A web beacon is a small, graphic image on a webpage, web-based document or in an e-mail message that is designed to allow the website owner or a third party to monitor who is visiting a website. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the webpage, document, or e-mail message. Web beacons are represented as HTML IMG tags in the webpage; users can click on "view profiles" of the webpage to see whether the page is using a web beacon.

Targeted Ads

We may use third-party ad servers (or ad networks) to deliver ads to you on our behalf. These third-party ad servers may collect and use non-personal information about your visits to our website to present advertisements that may be of interest to you. If you would like more information about this practice, or to opt out of having this information used by third-party ad servers to provide targeted ads, please visit https://www.networkadvertising.org/managing/opt_out.asp.

Google Analytics

We also use Google Analytics, which uses first-party cookies (such as the Google Analytics cookie) and/or other first-party identifiers, and/or third-party cookies (such as Google Advertising cookies) or other third-party identifiers to make advertising more engaging to our users. Google Analytics is a web analysis service provided by Google that utilizes the data collected across multiple devices to track and examine the use of this website to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. The Google Analytics features we have implemented include Remarketing with Google Analytics; Google Display Network Impression Reporting; Google Signals; and Google Analytics Demographics and Interest Reporting.

You may opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.

Google Maps

We provide access to Google Maps. We do not collect information through Google Maps. Personal information about you may be gathered, used, and processed by Google in accordance with Google's privacy policy. Google's privacy policy, including its policy in connection with Google maps, is available at https://www.google.com/privacy.html.

Do Not Track

Our websites do not currently support Do Not Track (DNT). DNT is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on DNT, visit donottrack.us.

Unsubscribing from Emails

If you are currently receiving emails from Toll Brothers and wish to be removed from our mailing list, click here to remove yourself from our mailing list.

Closing Accounts

You may have the opportunity to open online accounts with us. If you are no longer interested in maintaining an account and you are unable to close the account through the application or by reaching out to your Toll Brothers contact, you can request an account be closed by sending an email to dataprivacy@tollbrothers.com. Please indicate "Account Closing" in the subject or re: line and make sure to include the application or account that you are requesting be closed, and your account or username. We may seek further information from you to confirm your identity before taking any action. We will do our best to honor any requests, however, we reserve the right to leave an account open if necessary, to fulfill a then-current business, legal or other need.

reCAPTCHA

This website is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Children's Privacy

We do not knowingly solicit children to purchase our services or products. Our websites are not designed to attract children under the age of 13, and we do not intentionally or knowingly collect personal information on our websites from anyone under the age of 13.

Data Security

We have adopted physical, electronic, and managerial procedures to protect personal information in our custody and control against loss, theft, and unauthorized access, use, modification, and disclosure. Notwithstanding, no transmission over the internet or any method of storage is impenetrable. We cannot guarantee the security of our services, nor can we guarantee that the information you provide will not be intercepted while being transmitted to us over the internet or through vulnerabilities outside of our environment. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its security.

Affiliates

Toll Brothers consists of many independent entities. In order to provide extraordinary customer service, information may be shared between entities subject to this Privacy Policy.

Employees

This Privacy Policy applies to applicants for employment, employees, and contractors and other guests who provide personal information and have access to our facilities and/or network (for purposes of this Privacy Policy only, "Employees"). The personal information we collect from Employees includes name, address, phone number(s), email address, photo/headshot, beneficiary and emergency contact details, social security or other government identification number(s), certain demographic information, including date of birth and gender as well as more sensitive personal data (also known as special category data), including information relating to racial and ethnic origin, or information about your health, disabilities, sexual orientation, and gender identity, and military status, to the extent authorized or required under applicable law. We collect and process this personal data for a variety of reasons, including government requirements and reporting, monitoring diversity and inclusion and other similar efforts, and making accommodations as needed. We may collect additional information if you enroll to receive certain benefits, at which point you may receive additional privacy disclosures specific to that situation and/or as required by applicable law. We will also keep certain employment-related details, including your resume/CV, job title, position, office location and/or remote working locations, offer letter, hire date, any documents you sign as part of your employment, performance history and disciplinary record, and other similar information related to your employment. We may collect your credit history and/or criminal records data for background screening and vetting in accord with applicable law, for which you may receive additional privacy disclosures as required by applicable law. We also may keep certain data related to your access to and use of our network and/or facilities.

We may use the information we collect to evaluate and contact you for potential employment. If you receive employment with us or are otherwise engaged by Toll Brothers, we may use the information you provide in connection with on-boarding and your employment or engagement with Toll Brothers.

Depending on your position(s), certain basic information may be shared with third parties. For example, if you are in sales, your name, work email and work phone number may be provided to potential customers. Similarly, if you are a construction manager, your basic information may be provided as a contact for relevant trade subcontractors. Information may also be provided where legally required, in which case any information provided will be protected as required by applicable law. We do not sell Employee information.

We monitor employee use of the internet to detect access to inappropriate websites or other misuse of the Company's computer network. If employed or engaged by Toll Brothers, more information is included in our Information Security and other IT Policies, which are made available to those to whom applicable.

Employee information is kept for the term of employment and a reasonable period thereafter or as required by applicable law. Applicant and candidate information is collected and kept in the normal course and may be used to alert you to future opportunities.

In some jurisdictions, including California, employees are considered "Consumers" under applicable law and therefore have the right to make certain requests under this Privacy Policy. Employees may pursue such requests through the links for Consumers under this Privacy Policy.

Rights for California Residents

This section applies to you if you are a California resident: Under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA, collectively CCPA) you are entitled to a list of the categories of personal information that we have collected about consumers in the last 12 months, the business or commercial purpose(s) for which that information will be used, the categories of sources from which that information was collected, and the categories of third parties with whom we share that information. That information is provided in this Policy, including in the " Personal Information Table" at the end of this Policy. You can click this link to skip ahead to that table.

Under the CCPA, you are also entitled to request that we disclose the categories of personal information that we have collected about you in the last 12 months, that we disclose the categories of sources from which that information was collected, that we disclose the business or commercial purpose for collecting or selling that information, that we disclose the specific pieces of personal information that we have collected about you, and/or that we delete your personal information.

If you wish to make a request under the CCPA, you may do so by clicking here.

That form will request that you provide your name, address, phone number, email address, indicate your relationship with Toll Brothers, and specify your request under the CCPA. We use this information solely to verify and respond to your request. You may also make a request by calling us at 1-844-641-5931 and providing the same information. Either way, we may follow up with you by telephone if additional information is necessary to verify your request. Upon verification, we will endeavor to respond to you within 45 days of receiving your request. If you are an authorized agent of a California resident and wish to make a request under the CCPA for that California resident, you may make a request by calling us at 1-844-641-5931 and providing the same information described above for both you and the California resident for whom you are the authorized agent. We will follow up with you by telephone to request appropriate written authorization confirming that you are authorized to make the request on behalf of the California resident.

Under the CCPA, you are also entitled to request that we disclose the categories of personal information that we sold about you in the last 12 months, the categories of third parties to whom that information was sold (by category of personal information for each such third party), and the categories of personal information that we disclosed about you for a business purpose. Please understand that, although Toll Brothers may provide information to certain third parties, as more fully set forth in the chart below, Toll Brothers does not and will not sell personal information, nor have we done so in the twelve-month period prior to the date of this Policy.

The CCPA also protects you from discrimination because you exercised any of your rights under the CCPA, including, for example, being denied goods or services, being charged different prices or rates (including through the use of discounts or other benefits or imposing penalties), being provided a different level or quality of goods or services, or having a business suggest that a consumer will receive a different price or rate for goods or services or a different level or quality of goods or services. Rest assured that we do not and will not discriminate against you because you exercise any of your rights under the CCPA.

Lastly, the CCPA requires us to state whether we sell the personal information of minors under 16 years of age without affirmative authorization. We do not intentionally collect such information, and to the extent we inadvertently or otherwise collect such information, we do not sell it.

Rights for Colorado Residents

Under the Colorado Privacy Act (CPA), consumers resident in Colorado (Colorado "Consumers", as defined in the CPA) have certain rights as more fully set forth herein, including the right to opt out of certain processing activity, right of access, right to correction, right to deletion, and right to data portability, all as more fully set forth in the Act.

Colorado Consumers can exercise their rights by clicking here.

That form will request that you provide your name, address, cell phone number, email address, indicate your relationship with Toll Brothers, and specify your request under the CPA. We use this information solely to verify and respond to your request. You may also make a request by calling us at 1-844-641-5931 and providing the same information. Either way, we may follow up with you by telephone if additional information is necessary to verify your request. If you are an authorized agent of a Colorado Consumer and wish to make a request under the CPA for that Colorado Consumer, you may make a request by calling us at 1-844-641-5931 and providing the same information described above for both you and the Colorado Consumer for whom you are the authorized agent. We will follow up with you by telephone to request appropriate written authorization confirming that you are authorized to make the request on behalf of the Colorado Consumer.

Rights for Connecticut Residents

Under the Connecticut Data Privacy Act (CDPA), consumers resident in Connecticut (Connecticut "Consumers", as defined in the CDPA) have certain rights as more fully set forth herein.

These rights include the right to confirm whether or not we are processing the your personal data and access such personal data, unless such confirmation or access would require us to reveal a trade secret; correct inaccuracies in the your personal data, taking into account the nature of the personal data and the purposes of the processing of the your personal data; delete personal data provided by, or obtained about, you; obtain a copy of the your personal data processed by the Company, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means, provided we shall not be required to reveal any trade secret; and opt out of the processing of the personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effect concerning you.

Connecticut Consumers can exercise their rights by clicking here.

That form will request that you provide your name, address, cell phone number, email address, indicate your relationship with Toll Brothers, and specify your request under the CDPA. We use this information solely to verify and respond to your request. You may also make a request by calling us at 1-844-641-5931 and providing the same information. Either way, we may follow up with you by telephone if additional information is necessary to verify your request. If you are an authorized agent of a Connecticut Consumer and wish to make a request under the CDPA for that Connecticut Consumer, you may make a request by calling us at 1-844-641-5931 and providing the same information described above for both you and the Connecticut Consumer for whom you are the authorized agent. We will follow up with you by telephone to request appropriate written authorization confirming that you are authorized to make the request on behalf of the Connecticut Consumer.

If a Connecticut Consumer is unhappy with our response, an appeal can be made by clicking here.

Rights for Oregon Residents

Under the Oregon Consumer Privacy Action (OCPA), consumers resident in Oregon (Oregon "Consumers", as defined in the OCPA) have certain rights as more fully set forth herein. For Oregon Consumers, the categories of personal data that the Company processes and the Company's purposes for processing the personal data, the categories of personal data that the Company shares with third parties, and the categories of third parties with which the Company shares personal data are set forth in the Personal Information Table, below.

Oregon consumers have certain rights including the right to obtain from the Company confirmation as to whether the Company is processing or has processed the your personal data and the categories of personal data the Company is processing or has processed, at the Company's option, a list of specific third parties, other than natural persons, to which the Company has disclosed your personal data or any personal data and a copy of all of your personal data that the controller has processed or is processing, to require the Company to correct inaccuracies in personal data about the consumer, taking into account the nature of the personal data and the Company's purpose for processing the personal data, and to delete personal data about you, including personal data you provided to the Company, personal data the controller obtained from another source and derived data, and to opt out from a Company's processing of personal data that the Company processes for targeted advertising, selling the personal data and profiling the consumer in furtherance of decisions that produce legal effects or effects of similar significance.

Oregon Consumers can exercise these rights by clicking here. If an Oregon Consumer is unhappy with the response, an appeal can be made by clicking here.

Toll Brothers generally does business in Oregon using only the Toll Brothers brand name. The following Toll Brothers' affiliates are registered with the Oregon Secretary of State: Toll Bros., Inc., Toll Brothers Mortgage Company, Toll Brothers Real Estate, Inc., and Toll Brothers Smart Home Technologies, Inc.

Rights for Texas Residents

Under the Texas Data Privacy and Security Act (TDPSA), consumers resident in Texas (Texas "Consumers", as defined in the TDPSA) have certain rights as more fully set forth herein. For Texas Consumers, the categories of personal data processed, the purpose for processing the personal data, the categories of personal data that we share with third parties, and the categories of third parties with which we share information is set forth in the Personal Information Table, below.

Texas Consumers have certain rights including the right to confirm whether a control whether we are processing the your personal data and to access the personal data, correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of the consumer's person data, delete personal data provided by or obtained about you if the data is available in a digital format, obtain a copy of your personal data that you previously provided to Toll Brothers in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, and opt out of the processing of the personal data for purposes of targeted advertising, the sale of personal data, and profiling in furtherance of a decision that produces a legal or similarly significant effect concerning you.

Texas Consumers can exercise these rights by clicking here or by calling 1-844-641-5931. If a Texas Consumer is unhappy with a response, an appeal can be made by clicking here.

Rights for Utah Residents

Under the Utah Consumer Privacy Act (UCPA), consumers resident in Utah (Utah "Consumers", as defined in the UCPA) have certain rights as more fully set forth herein.

For Utah Consumers, the categories of personal data processed, the purpose for processing that data, the categories of personal data that we share with third parties, and the categories of third parties with whom we share personal data is set forth in the Personal Information Table, below.

Utah Consumers have certain rights including the right to confirm whether Toll Brothers is processing your personal data and access your personal data, delete your personal data that you provided to the Company, obtain a copy of your personal data, that you previously provided to Toll Brothers, in a format that, to the extent technically feasible, is portable, to the extent practicable, is readily usable, and allows the consumer to transmit the data to another controller without impediment, where the processing is carried out by automated means.

Utah Consumers can exercise those rights by clicking here or as elsewhere expressly set forth in the Privacy Policy.

Rights for Virginia Residents

Under the Virginia Consumer Data Protection Act (CDPA), consumers resident in Virginia ("Virginia Consumers", as defined in the CDPA) have certain rights as more fully set forth herein.

For Virginia Consumers, the categories of personal data processed, the purpose for processing that data, the categories of personal data that we share with third parties, and the categories of third parties with which we share information is set forth in the Personal Information Table below.

Virginia Consumers have certain rights including the right to confirm whether or not we are processing the consumer's personal data and to access such personal data, to correct inaccuracies in the consumer's personal data, to delete personal data provided by or obtained about the consumer, to obtain a copy of the consumer's personal data that the consumer previously provided in a portable and, to the extent technically feasible, readily usable format that allow the consumer to transmit the data to another controller without hindrance, where the processing is carried out by automated means, and to opt out of the processing of the personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.

Virginia Consumers can exercise those rights by clicking here or as elsewhere expressly set forth in the Privacy Policy. If a Virginia Consumer is unhappy with our response, an appeal can be made as follows by clicking here.

Profiling

We use the financial information, which generally includes information on income, assets, and liabilities, you provide us prior to entering into an Agreement of Sale, to help you find the right home for you and evaluate whether to enter into an Agreement of Sale with you. This process reduces the risk to both parties by looking at the expected closing price, the method by which you intend to pay that closing price (e.g., with a mortgage), and the assets and income available to pay that amount, to determine the ideal price range. Data collected and/or used in this process is covered by this Privacy Policy and is subject to the rights and rules set forth herein.

Retention

We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of document, your relationship with Toll Brothers and other factors that influence business need. If you purchase a home from Toll Brothers, certain information may be kept for twelve years or more so that we can continue to provide customer support and honor any applicable warranties.

For European Economic Area (EEA) and Other International Visitors

Toll Brothers builds homes and communities and provides certain services in the United States and we follow the information and consumer protections laws of the United States and its individual states, to the extent applicable. If you reside, or are located, in a different country, the data protection laws of that country may differ as to what, and how, personal information is protected. We want you to understand that when you provide your personal information to us, or we obtain your information through our systems or other means, you are giving us your express consent to the transferring of your personal information and processing your information in the United States, subject only to applicable United States laws and the terms of this Privacy Policy.

Changes to This Privacy Policy

Toll Brothers reviews its Privacy Policy from time-to-time and at least annually. To the extent permitted under applicable law, Toll Brothers reserves the right to modify or update this Privacy Policy at any time, without prior notice, and consistent with legal, contractual, and regulatory requirements. We encourage you to periodically review this page for the latest information on our privacy practices. Any changes we make to this Privacy Policy will be effective for any information we already have about you. To the extent permitted by applicable law, your continued interaction, use of, or registration with us means that you accept and agree to practices described in this Privacy Policy.

Contact Information

If you have any questions or comments about this Privacy Policy or Toll Brothers' privacy practices, please contact us by email at dataprivacy@tollbrothers.com or by mail at:

Toll Brothers
ATTN: Data Privacy Office
1140 Virginia Drive
Fort Washington, PA 19034

PERSONAL INFORMATION (PI) TABLE

Depending on how you engage or interact with Toll Brothers, Inc. or with one or more of our subsidiaries, we collect the following categories of personal information (PI) from the following sources: